Due to both the safety and health concerns of our customers along with state and federal health laws, we do not accept returns or exchanges on any item that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood). These items include, but are not limited to: mouth gags, chastity devices or any item inserted into the penis, vagina or anus. Once these items leave our store, we consider them to be used and non-returnable. We will be glad to exchange non-defective items that do not constitute a health risk for 30 days from the purchase date. All non-defective returns will be issued a store credit for the amount of the item. Shipping costs are non-refundable.
Should any item be found defective upon receipt, it will gladly be exchanged or repaired within 30 days of your purchase date. Please check your order carefully and notify us immediately if there is a problem so we can issue a return label. All returns must be in their original packaging and free of any signs of use per state health laws.
Please e-mail us at: [email protected] to obtain approval for your exchange. Returns will not be accepted without first contacting us. Please provide the following information when emailing: customer name, invoice number, item number and nature of the request or problem. All products returned must be 100 percent complete, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We recommend that you insure your return shipment in case it is lost or damaged and that you use a carrier that can provide you with proof of delivery for your protection. The customer is responsible for the cost of all shipping charges, unless item is defective; BCFW LLC. will cover the shipping charges of the replacement item
BCFW LLC. makes no warranty, expressed or implied, as to the safety of any of our products offered. All our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using any products. The purchaser assumes all risk and liability of use for all our products.